Utility Billing Department

Current Information

Scammers Target Buford Customers

Scammers Target City of Buford Customers

1. What is the national utility phone scam?

Across the country, utility customers are receiving calls from unspecified individuals claiming to be members of the local utility and threatening to disconnect the customer’s electrical services if he or she does not make an immediate payment on a past due bill. They then direct the customer to transfer funds electronically, sometimes through money wiring systems or pre-paid cards.

The callers often use sophisticated spoofing technology to replicate the local utility’s name and number on the customer’s caller ID box, making it particularly difficult for the customer to spot this scam.

2. What should you do if you receive one of these calls?

City of Buford does not call customers demanding immediate payment from customers over the phone. You shouldn't give your personal information to strangers. If a call sounds suspicious, hang-up and call 678-889-4600 or 770-945-6761 to speak directly with a City of Buford customer service representative.

If you believe you are a victim of this scam, you should notify the proper authorities, such as the local police or the state attorney general's office.

3. How can I monitor and/or pay my City of Buford bill?

You should only use authorized methods and legitimate banking information to pay your City of Buford bill. We offer several convenient ways:

  • Pay by phone - Pay your bill by credit card, debit card or electronic check by calling 1-866-955-0568. Paymentus, our pay-by-phone provider, will charge a $3.50 service fee. Paymentus is the only authorized credit card vendor authorized to process these types of payments.
  • Pay by credit/debit card/Check - Pay your bill with a credit card, debit card or electronic check through the Online City of Buford website via Paymentus, for a $3.50 service fee.
  • Walk-in payment - Pay your bill in person at the Buford City Hall with cash, check, credit card or money order. City Hall also has a drive through window and an after hours drop box.

Auto pay bank draft – after signing up with the City, automatically deduct your bill payment from your checking account each month. We'll mail a monthly billing statement to you for your records, showing the bill amount.

Pay by mail - Send check by U.S. Mail to the remittance address shown on your bill.

4. How can we protect our business from fraudulent claims?

Inform your employees and provide instructions for dealing with these calls. The methods that the con artists are using continue to evolve making it difficult to track and stop. Your best defense is a good proactive offense.

5. What areas and/or businesses are affected by the scam?

Small businesses tend to currently be the primary target, however over the years the scam has evolved to target multiple segments of the general population.

The City of Buford provides water, sewer, gas, and electric service to various areas.  
Please contact Customer Service at the City of Buford (678-889-4600) with questions concerning these services.

Automated Bill Pay Service

Direct Payment Option
The City of Buford is pleased to provide a direct payment option for utility
customers.  The authorization agreement can be found below. 
Just print the form, complete the information and attach
a voided check to the agreement and mail it to:
City of Buford
Attn:  Lou Ellen Heard
2300 Buford Highway
Buford, Ga.  30518   
Please allow 4 to 6 weeks for your request to be processed.
You will continue to receive a monthly statement and you have plenty
of time to contact us with any questions you may have prior to your automatic
payment being made.  Pay from your regular statement until you receive
a bill with the word "DRAFT' printed on it.
Should you wish to change or cancel your direct payment authorization
please complete the change/cancel form. This form can be found below or in the On
line Forms section under Utility Billing. After completing the form, mail it to the
address referenced above.

Online Forms

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